Corona Virus Information

UPDATE: Issued Tuesday, 5th May, 2020

Government publishes roadmap to ease COVID-19 restrictions and reopen Ireland’s economy and society

On Friday 1st May 2020, the government published a Roadmap for Reopening Society and Business to ease the COVID-19 restrictions and reopen Ireland’s economy and society in a phased manner.

The roadmap will start from 18th May, from which point our country will re-open in a slow, phased way. The plan sets out five stages for unlocking restrictions, at three week intervals. As we ease restrictions, the rate of the virus in the community will be constantly monitored by the National Public Health Emergency Team and the government.

Read full Road Map document here ...


UPDATE: Issued Saturday, 2nd May, 2020

Government outlines further measures to support businesses impacted by Covid-19

The Government has on Saturday 2nd May 2020 agreed, at a special Cabinet meeting, a suite of measures to further support small, medium and larger business that are negatively impacted by Covid-19.

It follows the publication yesterday evening of the Government’s Roadmap for Reopening Society & Business, which sets out a five stage plan to ease the Covid-19 restrictions and reopen Ireland’s economy and society. The Covid-19 emergency has had an unprecedented impact on our economy, as well as our society. As we begin the phased reopening of our economy, the Government recognises that businesses require significant additional supports. Today’s package of measures aims to help our businesses to restart, reconnect and rehire staff who have been laid off or furloughed.

Read full press release here ...


UPDATE: Issued Tuesday, 21st April, 2020

Accounts Payable Queries

We regret that due to the restrictions in place because of Covid-19, it is not possible at the current time to deal with phone queries relating to payment of invoices.

All such queries should be emailed to accountspayable@waterfordcouncil.ie

This email address is monitored, and queries will be responded to.


UPDATE: Issued Tuesday, 14th April, 2020

COVID-19 Mortgage Payment Break for Local Authority borrowers

Local Authority home loan borrowers may now apply for a Mortgage Payment Break of up to three months on their home loan if they have experienced a reduction (or anticipate suffering a reduction) in their income, arising from the Covid-19 emergency, and they are unable to make repayments on their home loan.

A mortgage payment break means that the borrower will make no mortgage payments for up to three months.  Additional interest will NOT accrue to the borrowers account during the period of the payment break ensuring that no increased cost will arise.  The monthly repayment following the break will increase to facilitate the repayment of the loan over the remainder of the existing term of the loan.  This facility applies to all local authority home loan products.


UPDATE: Issued Wednesday, 8th April, 2020

Minister Humphreys announces Major Expansion of Business Supports for SMEs

€1 billion in Liquidity Measures available for SMEs and a €180m Sustaining Enterprise Fund launched

  • Expansion of two SBCI Loan Schemes by €450m to provide an extra €250m for working capital and €200m for longer-term loans, bringing the total allocation to support liquidity in companies affected by the COVID-19 crisis to €650m
  • €180m Sustaining Enterprise Fund for firms in the manufacturing and international services sectors
  • Extension of supports for online trading to €7.6m
  • Expansion of Microfinance Ireland funding by €13m to €20m for COVID-19 loans with interest rates dropped from 7.8% to 4.5%
  • Free mentoring, free online training for all businesses

Read full Departmental Press Release here.


UPDATE: Issued Tuesday, 7th April, 2020

The Community Call - Advice and Contact Information for your county

This booklet outlines the purpose of the "Community Call" helplines that have been set up in each local authority as well as useful advice and contact protocols for volunteering situations.

  • Download booklet (English)
  • Leagan Gaeilge

  • UPDATE: Issued Thursday, 2nd April, 2020

    Covid-19: Ireland launches “The Community Call” in major nationwide volunteering effort

    The Community Call, a major initiative that links local and national government with the community and voluntary sectors, was announced 2nd April by Government. The Community Call is an unprecedented mobilisation of both state and voluntary resources to combat the effects of Covid-19.

    The purpose of the Community Call is to coordinate community activity, direct community assistance to where it is needed, and marshal the volunteering energy of the country.

    Read more ...


    UPDATE: Issued Tuesday, 31st March, 2020

    Free Parking available for Essential and Front-line services

    In our efforts to support all people who are providing essential services in Waterford City Centre and Dungarvan Town Centre, all Waterford City & County Council operated parking facilities will be free of charge until midnight of 11th April 2020.

    We ask people to park responsibly, to continue to obey normal parking rules and never to impede emergency vehicle access.


    UPDATE: Issued Monday, 30th March, 2020

    (1) Dedicated Waterford Community Response Forum helpline now available

    A dedicated community support helpline of 1800 250 185 and email contact covidsupport@waterfordcouncil.ie have been established in Waterford City and County to assist at risk members of the public in accessing non-emergency and non-medical supports and advice during the current public health emergency.

    The confidential phone service has been established by the new COVID-19 Waterford Community Response Forum (WRCF), which includes over a dozen agencies and organisations. The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels.

    (2) Controlled burning of Agricultural Waste not permitted

    Waterford City & County Council have been directed by the National Directorate for Fire and Emergency Management that in light of the on-going Covid-19 National Emergency controlled burning of agricultural land by the agricultural community is no longer permitted until further notice.

    (2) Waterford Dog Shelter is closed until further notice

    Waterford Dog Shelter is closed until further notice owing to the ongoing restrictions on movement and COVID-19. Arrangements have been put in place to ensure all animals are well cared for.


    UPDATE: Issued Sunday, 29th March, 2020

    In response to the Taoiseach’s announcement of Friday 27th March, Waterford City and County Council have implemented the following measures:

    • With immediate effect from Monday 30th March 2020, all City and County Council offices are closed to members of the public until further notice, with the exception of Waterford Integrated Homeless Services at 28 Parnell Street, Waterford and some very limited public access, strictly by appointment, for certain housing services.
    • Phone lines will be manned on a 24/7 basis at 0761 102020 – Please note the out of hours service is for EMERGENCY COUNCIL SERVICES ONLY.
    • Waterford Integrated Homeless Services (WIHS) at 28 Parnell Street, Waterford will remain open during normal opening hours to deal with homeless emergencies. WIHS can be contacted directly at homelessservicesteam@waterfordcouncil.ie or on 0761 10 2499.
    • A dedicated Community Support Helpline - 0761 102020 - is operational in Waterford City and County Council to assist at risk members of the public in accessing non-emergency and non-medical supports and advice during the current public health emergency. The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels. The confidential phone line service is being established by the new COVID-19 Waterford Community Response Forum, which includes over a dozen agencies and organisations.
    • Only priority services will continue to be maintained (e.g. water supply and wastewater services) as well as emergency response services (e.g. roads maintenance, public lighting and housing maintenance) together with minimal waste management/street cleansing services and a minimal parks maintenance service.
    • Waterford Fire Service will continue to operate as normal.
    • The Motor Tax Offices will be closed, however postal and online motor tax service will continue to operate.

    Council staff will ensure a continuity of essential and critical service across our key operations and the Council’s Crisis Management Team will continue to meet on an ongoing basis.

    General information on Council services can be accessed online and the Council is asking members of the public to avail of these services by:-

    Waterford City and County Council’s response will continue to be informed by advice from the HSE and Public Health Authorities.


    UPDATES: Issued Friday, 27th March, 2020

    (1) Closure of all Council operated Playgrounds

    As part of government measures to slow the spread of Covid-19, Waterford Council has closed all of its playgrounds across Waterford City and County.

    We know spending time outdoors is good for our health but right now social responsibility is essential for ALL of our health. If you must go out with your family, please take care to avoid busy places, stay at least 2m apart from others and don’t arrange to meet up with other groups.


    (2) Advice for dealing with Household Waste if you test positive

    Click on the image for some advice on dealing with Household Waste from MyWaste Ireland.
    MyWaste Ireland - Advice on handling Household Waste

    If you are tested COVID-19 postive, put all your personal rubbish (waste) such as gloves, masks, wipes, tissues etc. into a bin bag and tie when almost full. Place this bag into a second bag, and tie a knot. Store the bag somewhere safe for 3 days and then put the bag into your wheelie bin for collection.


    UPDATES: Issued Wednesday, 25th March, 2020

    Rent Supplement

    The DHPLG advised on Friday afternoon last, that rent supplement is available to those in rented accommodation,  whose income has been affected by COVID19, and who therefore cannot provide for the cost of their accommodation from their own resources.

    Persons in private rented accommodation (not currently receiving HAP/RAS) can apply for rent supplement with the DSP where their has been a loss of income or employment due to Covid 19.  Applicants for rent supplement that have a loss of income or employment due to Covid 19 will not be required to make a housing application first to WCCC in order to apply for rent supplement.

    These citizens should refer to the DEASP website for further information on rent supplement.


    UPDATES: Issued Tuesday, 24th March, 2020

    Suspension of all Casual Trading/Markets

    Due to Covid-19, Waterford City & County Council have decided to suspend all Casual Trading within Waterford City & County until further notice.

    This includes the Dungarvan (Grattan Square), Tramore (Priest's Road) and Waterford City (John Roberts Square) markets.


    UPDATES: Issued Friday, 20th March, 2020

    (1) Deferring of Commercial Rates

    Waterford City and County Council have agreed to defer commercial rates payments from businesses that have been most immediately impacted by the COVID 19 crisis, until the end of May.

    These businesses are primarily in specific segments of the retail sector, the hospitality, leisure and childcare sectors.

    Any commercial ratepayers that have had to temporarily close operations during the COVID-19 response period should, in the first instance, contact their local authority immediately in relation to any rates payments falling due in the period to end-May.

    (2) Information for Council mortgage holders

    Anybody that has a mortgage from WCCC and that has been financially impacted by the COVID 19 crisis should contact the Finance section on 0761 10 2020.

    (3) Replacement Motor Tax documents

    If you need replacement Motor Tax documents or refunds etc., you do not now need a Garda signature and station stamp. Please fill a RF134 form as normal and present with ID. #waterford #flattenthecurve


    UPDATE: Issued Wednesday 18th March, 2020

    Waterford City & County Council statement on rents for Council tenants

    Calculation of rent changes

    Council tenants’ rents are calculated with reference to the household's income. If a tenant's household income falls due to household members having become unemployed in recent days due to COVID-19, they should notify our rents section and follow their instructions re submission of evidence, etc.

    If there is a time lag in actually changing the rent payment, any adjustments will be backdated. We would stress the importance of tenants continuing to pay rent until the recalculation is complete. The rents section can be contacted via email at rentqueries@waterfordcouncil.ie or by phone at 0761 10 2020.

    Rent payment options

    In light of the advice to heed the recommendations issued by the National Public Health Emergency Team during the current public health emergency, Waterford City & County Council tenants and RAS tenants who currently pay their rent using cash payments are being urged to pay their differential rent by alternative contactless means to avoid any unnecessary contact with others.

    This would involve arranging to pay your rent online, via the bank or Post Office. These alternative payment options are being strongly recommended in the interests of public health & safety.

    We would request that you contact our customer service desk at 0761 10 2020 or via email at contact@waterfordcouncil.ie, should you require information or assistance in setting up an alternative payment method.


    UPDATE: Issued Friday 13th March, 2020

    Further to the advice of the National Public Health Emergency Team, the following Waterford City and County Council amenities will be closed until March 29th, 2020:

    • All public libraries in Waterford City and County
    • All Museums, Galleries and Theatres which are owned and operated by Waterford City and County Council

    All other public facing services will remain open and can only be accessed from the Customer Service Desks in Bailey’s New Street, Waterford City and the Customer Service Desk at Civic Offices, Davitt Quay, Dungarvan. Civic Amenity Sites at Kilbarry (Waterford City) and Ballinamuck (Dungarvan) remain open.

    Please note that all other public counters, normally accessible during business hours, such as the Planning counter in the Menapia Building in Waterford City, will be closed until further notice. These services will transfer to the dedicated Customer Service desks mentioned above.

    In the interests of public health, while our Customer Service Desks remain open, members of the public are asked in the first instance to use the range of online services available on the Council’s website, including payment of housing rent and loans, fire charges, traffic fines, commercial rates, Choice Based Letting etc.

    Thereafter, where possible, please use telephone, post and email to engage with the Council.

    Motor Tax services remain available online at www.motortax.ie Your PIN for this service is the last 6 digits on the top right corner of your Vehicle Registration Cert (logbook).

    The Council switchboard can be contacted on 0761 10 2020 and via email at contact@waterfordcouncil.ie

    Waterford City and County Council is maintaining public service and we reiterate the advice to heed the recommendations issued by the National Public Health Emergency Team during the current public health emergency. Waterford City and County Council will continue to update the public as the situation evolves through social media, our website and by using the local and regional media.