Homeless Services

A person is regarded as homeless if they:

Have no accommodation available which they can reasonably occupy. This includes people who would normally reside with the homeless person


Are living in a hospital, county home, night shelter or other such institution because they do not have accommodation available and are unable to provide accommodation from their own resources

A person wishing to avail of Homeless Services must present themselves to the Customer Service Desk at Bailey’s New Street, Waterford, between 2pm-4pm and meet with the Homeless Services Officer. The Homeless Services Officer will make an assessment and refer a person, if necessary, to an Emergency Accommodation Provider.

Out of Hours
Out of hours arrangements are in operation during evenings and weekends and when the Customer Service Desk is closed.

  • For more information, see our Out Of Hours Leaflet

  • How can we help?
    Following the assessment, and if appropriate, emergency accommodation will be provided.

    Consideration will also be given to making a referral to other services to assist the client, examples of which are:

  • The Advice & Information Centre
  • The Tenancy Support & Sustainment Service
  • The Department for Social Protection (DSP) for financial assistance

  • Placefinder
    If you are in homeless services and eligible for social housing supports with Waterford Council, the Place Finder Service will support you in finding a tenancy under the Housing Assistance Payment (HAP) Scheme.

    For further information on the Place Finder Service in Waterford, make contact with the Place Finder Unit on 0761 10 20 20 or email placefinder@waterfordcouncil.ie

  • Download Placefinder leaflet.

  • Waterford Homeless Action Team Severe/Extreme Weather Protocol

    This strategy is operational in the event of a severe weather alert and is specifically for clients who are rough sleeping. Severe weather can be defined as weather where orange and red alerts have been issued and status yellow for snow & ice. The protocol will also operate during bouts of freezing temperatures.


  • Out of hours single men should go directly to McGwire House where crash bed facilities will be provided if necessary
  • Out of hours women should go directly to Oasis House where crash bed facilities will be provided if necessary
  • Prior to any severe weather alert or bout of freezing temperatures the Outreach Team from WIHS will endeavour to contact any known rough sleepers to advise them of the impending weather alert/freezing temperatures and remind them of the shelter arrangements.

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