Community Alerts

Uisce Éireann has issued a Boil Water Notice for customers supplied by the Carrick On Suir (Crotty’s Lake) Water Supply.
This notice is being issued to protect the health of approximately 1937 customers due to operational issues water treatment plant.
All consumers affected by this notice must boil their water before drinking.

The notice applies to all areas on the Carrick on Suir (Crotty’s Lake) Public Water Supply including:

• All areas South of the river except Friar Street Upper, Corpse Road, Rack Hill, South Quay and Bridge street
• North side of the River Suir. The areas of Hazel Close, Hawthorn Cresent, Asgrove, Oak Drive, Beech Ave, Sycamore Close and Mount Saint Nichnolas are included in the area affected by the BWN
• Townlands of Ross, Clonmoyle, Ballyhest, Ballygarret, Sheskin, Curraghduff, Joanstown in Co. Waterford

Please note that Boil Water Notice does not apply to Uisce Éireann customers supplied by the Carrick On Suir Linguan Water Supply.

All consumers affected by this notice must boil their water before drinking. Uisce Éireann’s primary focus is and always will be the protection of public health. Drinking water experts from Uisce Éireann are working, in consultation with the HSE, to lift the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice.

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) is consulted, and Boil Water Notices are issued to protect public health.

In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.
Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:
•    Drinking;
•    Drinks made with water;
•    Preparation of salads and similar foods, which are not cooked prior to eating;
•    Brushing of teeth;
•    Making of ice – discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:
•    Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
•    Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
•    Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
•    Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
•    Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann wishes to notify customers supplied by the Ballymacarbry Public Water Supply that, following remedial works and consistent, satisfactory sampling results, the Boil Water Notice is now lifted with immediate effect. This decision follows consultation with the Health Service Executive (HSE).

All consumers on the Ballymacarbry Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

The Boil Water Notice was issued on 30 August to protect customers’ health.

Drinking water experts from Uisce Éireann worked hard to lift the notice for impacted customers as quickly and as safely as possible.

Uisce Éireann’s Maura Phelan, acknowledged the impact of the notice on the community, adding: “Uisce Éireann regrets the inconvenience that the Boil Water Notice had on the community. I would like to thank them for their patience and support while our drinking water experts worked to lift the Boil Water Notice as quickly as it was safe to do so. I would also like to thank the local councillors and the media for their assistance in sharing the information during this boil water notice.”

Uisce Éireann and the Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply.

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit www.water.ie

Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section of www.water.ie

Uisce Éireann has launched a free text service that provides real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the text alerts page.