Customer Care

Placeholder imageWaterford City and County Council aims to provide a high quality of customer care, in a safe and secure environment.

It is our duty to ensure, insofar as it is reasonably practicable, the safety, health and welfare of all our employees. This Code of Conduct has been established for all those who use our premises and facilities, and who have dealings with Waterford City and County Council including customers, clients, business contacts and members of the public.

Customer Code of Conduct

  • Customer Code of Conduct - An outline of expected conduct by customers.
  • Customer Charter

  • Our Customer Charter - How we aim to provide an efficient and courteous customer service.
  • Written Complaints Form

  • Written Customer Complaint Form
  • Customer Care Complaints Procedure

  • Customer Complaints Procedure - A guide on how to make a complaint regarding service.

  • Contact Customer Care

    0818 10 20 20

    or alternatively, fill out our contact form.
    Cuirfear fáilte roimh chomhfhreagras i nGaeilge.

    Office Locations

  • Customer Care Office, Bailey's New Street, Waterford, X91 XH42.   [ view on a map ]
  • Customer Care Office, Civic Offices, Davitt's Quay, Dungarvan, Co. Waterford. X35 Y326   [ view on a map ]
  • Opening Hours

  • Public Counters : Monday to Friday, 9:30am to 4pm (open through lunch).
  • Phone Lines : Monday to Friday, 9:00am to 5:00pm
  • Out of Hours Contact : 0818 10 20 20