Homeless Services

If you are homeless or at risk of becoming homeless, please present to Waterford Integrated Homeless Services (WIHS) at 28 Parnell Street, Waterford for a homeless assessment - please also see our Out of Hours Services contact details and hours of operation below.

Waterford Integrated Homeless Services, 28 Parnell Street, Waterford X91 XC04
Opening Hours: Monday to Friday 9:30 – 12:30 & 14:00 – 16:00 with a later opening time of 10:30 on Thursday mornings. 
Contact details: Tel: 0818 10 2020 Email: homelessservicesteam@waterfordcouncil.ie


Out of Hours Services
Out of hours arrangements are in operation from 9.00 pm to 9.00 am 7 days a week, as follows:

  • Homeless men and women should present to McGwire House, Bath StrOut of hours arrangements are in operation from 16:00 Monday to Friday and during the weekend/Bank Holidayseet, Waterford – 051 879930
  • Women and children fleeing Domestic Violence should present to Oasis House, 71 Morrisson’s Road, Waterford – 051 370367
  • For a map and more information, see our Out Of Hours Leaflet

What we do at Waterford Integrated Homeless Services (WIHS) ?
A fully integrated homeless services centre (WIHS) was opened in Waterford in 2019 where staff from various services proactively work in partnership with clients who are homeless or facing homelessness.  The centre offers various forms of homeless supports, advice and services in one location, with an emphasis on homeless prevention and supports.  This is a collaborative initiative by Waterford City & County Council, working in partnership with the HSE, Focus Ireland and South East Simon Community.  Some of the main services being provided at WIHS are:

  • Waterford City & County Council Services -
    • Homeless Assessment Team
    • Homeless Prevention & Support Service
    • HAP Place Finder Service
  • HSE Services -
    • Substance Misuse Outreach Services
    • Community Mental Health Nurse services
  • Focus Ireland Services
    • Tenancy Sustainment Services
    •  Advice & Information Service
    • Child Support Services 
  • South East Simon Community Services –
    • Housing First Project
    • Housing First Outreach

Homeless HAP Service
If you are in homeless services or at risk of becoming homeless and eligible for social housing supports with Waterford Council, the Homeless HAP Service will carry out an assessment and may support you under the Housing Assistance Payment (HAP) Scheme.
For further information on the Homeless HAP in Waterford, make contact with the Service on 0818 10 20 20 or email homelesshap@waterfordcouncil.ie


Waterford Homeless Action Team Severe Weather Protocol
This Protocol is operational in the event of a severe weather alert and is specifically for clients who are rough sleeping. Severe weather can be defined as weather where orange and red alerts have been issued and status yellow for snow & ice. The protocol will also operate during bouts of freezing temperatures.
Arrangements:

  • Out of hours single men should go directly to McGwire House, Bath Street, Waterford where crash bed facilities will be provided if necessary
  • Out of hours women should go directly to Oasis House, 71 Morrisson’s Road, Waterford  where crash bed facilities will be provided if necessary.
  • Prior to any severe weather alert or bout of freezing temperatures the Outreach Team from Waterford Integrated Homeless Services will endeavour to contact any known rough sleepers to advise them of the impending weather alert/freezing temperatures and remind them of the shelter arrangements.

    If you see person(s) sleeping rough in Waterford please inform the Homeless Services Team at Waterford Integrated Homeless Services
    Contact details: Tel: 0818 10 2020 
    Email: homelessservicesteam@waterfordcouncil.ie

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