Waterford City and County Council aims to provide a high quality of customer care, in a safe and secure environment.
Customer Care
It is our duty to ensure, insofar as it is reasonably practicable, the safety, health and welfare of all our employees.
Our Charters and Codes of Conduct have been established for all those who use our premises and facilities, and who have dealings with Waterford City and County Council including customers, clients, business contacts and members of the public.
Customer Charter
This document outlines how we aim to provide an efficient and courteous customer service.
Download
Making a Complaint
Procedure
This guide outlines how to make a complaint regarding service.
DownloadForm
Download, complete and post this document in order to make a formal, written complaint.
DownloadAddress for Correspondence : FAO Complaints Officer, Customer Care Office, Waterford City & County Council, Bailey’s New Street, Waterford, X91 XH42.
Alternatively, fill out our online Contact form and make you complaint in the body of your message.
