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Customer Care

Waterford City and County Council aims to provide a high quality of customer care, in a safe and secure environment.

It is our duty to ensure, insofar as it is reasonably practicable, the safety, health and welfare of all our employees.

Our Charters and Codes of Conduct have been established for all those who use our premises and facilities, and who have dealings with Waterford City and County Council including customers, clients, business contacts and members of the public.

Customer Code of Conduct

An outline of expected conduct by customers.



Customer Charter

This document outlines how we aim to provide an efficient and courteous customer service.


Making a Complaint


This guide outlines how to make a complaint regarding service.



Download, complete and post this document in order to make a formal, written complaint.


Address for Correspondence : FAO Complaints Officer, Customer Care Office, Waterford City & County Council, Bailey’s New Street, Waterford, X91 XH42.

Alternatively, fill out our online Contact form and make you complaint in the body of your message.