Homeless Services

If you are homeless or at risk of becoming homeless, please present to Waterford Integrated Homeless Services (WIHS) at 28 Parnell Street, Waterford for a homeless assessment. For Out of Hours Services, see below.

Contact Details

Address : Waterford Integrated Homeless Services, 28 Parnell Street, Waterford X91 XC04

Opening Hours: Monday to Friday 9:30 – 12:30 & 14:00 – 16:00 with a later opening time of 10:30 on Thursday mornings.

Telephone: 0818 10 2020

Email: homelessservicesteam@waterfordcouncil.ie

Map: https://goo.gl/maps/GFX82EYhGzUsK1ss6

Out of Hours Services

Out of hours arrangements are in operation daily from 9.00 pm to 9.00 am in McGwire House.

Homeless men and women should present to McGwire House, Bath Street – 051 879930
Women and children fleeing Domestic Violence should present to Oasis House, 71 Morrisson’s Road, Waterford – 051 370367

What is Waterford Integrated Homeless Services (WIHS) ?

Our fully integrated homeless services centre (WIHS) was opened in 2019. Staff from various services work in partnership with people who are homeless or facing homelessness.

The centre offers various forms of homeless supports, advice and services in one location, with an emphasis on homeless prevention and supports. This is a collaborative initiative by Waterford City & County Council, working in partnership with the HSE, Focus Ireland and South East Simon Community.

What are the main services at WIHS ?

The main services provided at WIHS are:

Waterford City & County Council

Homeless Assessment Team
Homeless Prevention & Support Service
HAP Place Finder Service

HSE

Substance Misuse Outreach Services

Focus Ireland

Tenancy Sustainment Services
Advice & Information Service
Child Support Services

South East Simon Community

Housing First Project
Housing First Outreach

What is the Homeless HAP Service and how do I access it ?

If you are in homeless services or at risk of becoming homeless and are eligible for social housing supports with Waterford Council, the Homeless HAP Service will carry out an assessment and may support you under the Housing Assistance Payment (HAP) Scheme.

For further information on the Homeless HAP service in Waterford, make contact with the Council on 0818 10 20 20 or email homelesshap@waterfordcouncil.ie

What do I do if I see a person(s) sleeping rough in Waterford ?

If you see person(s) sleeping rough in Waterford, please inform the Homeless Services Team at Waterford Integrated Homeless Services
Contact details: Tel: 0818 10 2020
Email: homelessservicesteam@waterfordcouncil.ie

Severe Weather Protocol

The Waterford Homeless Action Team ensures this protocol is operational in the event of a severe weather alert and is specifically for clients who are rough sleeping.

Severe weather can be defined as weather where orange and red alerts have been issued – this includes status yellow for snow & ice.

The protocol will also operate during bouts of freezing temperatures.

Arrangements:

Homeless men and women should present to McGwire House, Bath Street – 051 879930
Women and children fleeing Domestic Violence should present to Oasis House, 71 Morrisson’s Road, Waterford – 051 370367

Prior to any severe weather alert or bout of freezing temperatures the Outreach Team from Waterford Integrated Homeless Services will endeavour to contact any known rough sleepers to advise them of the impending weather alert/freezing temperatures and remind them of the shelter arrangements.

We issue severe weather alerts on our social media channels, and using our free SMS MapAlerter system.