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Homeless Services

If you are homeless or at risk of becoming homeless, please present to Waterford Integrated Homeless Services (WIHS) at 28 Parnell Street, Waterford for a homeless assessment.  For Out of Hours Services, see below.

Contact Details

Address : Waterford Integrated Homeless Services, 28 Parnell Street, Waterford  X91 XC04

Opening Hours: Monday to Friday 9:30 – 12:30 & 14:00 – 16:00 with a later opening time of 10:30 on Thursday mornings.

Telephone: 0818 10 2020



Out of Hours Services

Out of hours arrangements are in operation daily from 9.00 pm to 9.00 am in McGwire House.

The main services  provided at WIHS are:

Waterford City & County Council 

  • Homeless Assessment Team
  • Homeless Prevention & Support Service
  • HAP Place Finder Service


  • Substance Misuse Outreach Services

Focus Ireland

  • Tenancy Sustainment Services
  •  Advice & Information Service
  • Child Support Services

South East Simon Community

  • Housing First Project
  • Housing First Outreach

If you are in homeless services or at risk of becoming homeless and are eligible for social housing supports with Waterford Council, the Homeless HAP Service will carry out an assessment and may support you under the Housing Assistance Payment (HAP) Scheme.

For further information on the Homeless HAP service in Waterford, make contact with the Council on 0818 10 20 20 or email

If you see person(s) sleeping rough in Waterford, please inform the Homeless Services Team at Waterford Integrated Homeless Services
Contact details: Tel: 0818 10 2020

Severe Weather Protocol

The Waterford Homeless Action Team ensures this protocol is operational in the event of a severe weather alert and is specifically for clients who are rough sleeping.

Severe weather can be defined as weather where orange and red alerts have been issued – this includes status yellow for snow & ice.

The protocol will also operate during bouts of freezing temperatures.



Prior to any severe weather alert or bout of freezing temperatures the Outreach Team from Waterford Integrated Homeless Services will endeavour to contact any known rough sleepers to advise them of the impending weather alert/freezing temperatures and remind them of the shelter arrangements.

We issue severe weather alerts on our social media channels, and using our free SMS MapAlerter system.

Contact the Homeless Services