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Update on Lismore Public Water Supply

Uisce Éireann logoRegrettably, several recent incidents have impacted Lismore’s water supply. Uisce Éireann acknowledges and regrets the inconvenience. We would like to assure customers that when an unplanned outage occurs, local water services crews are immediately dispatched to do repair work as soon as possible. Our focus is always on ensuring that the water supply is returned to all customers as quickly as possible.

Currently, the Lismore area has no storage facility for treated drinking water. Any interruption to production at the water treatment plant immediately affects all customers.  Interruptions or low water pressure are often a result of power outages, leaks or bursts on the network.

After an interruption to supply, normal water supply can take several hours to return to all customers, particularly for those on higher ground or at the farthest reaches of the network; it can take longer. Uisce Éireann is progressing with several strategically important plans to tackle these challenges and ensure a safer, more reliable, and more resilient water supply for Lismore.  This will involve major investment in upgrading drinking water infrastructure and will take time as plans will need to move through required statutory and regulatory processes such as land acquisition, planning and procurement.

Repairs and upgrades to the pipework on the Lismore network have been prioritised. Last week, active leak detection crews were deployed to Lismore. As part of this programme of works in November 2024, main valve replacement works were carried out. The collective efforts of the ‘Find and Fix’ activity will help strengthen ongoing initiatives to reduce the number of leaks and bursts on the network.

In addition, a plan to upgrade the disinfection systems at the water treatment plant is underway. This will require land acquisition and planning permission. When the upgrade is complete, it will reduce the instances when the current water treatment plant is forced to shut down.

Overall, the lack of treated water storage remains a key challenge that will be resolved as part of the long-term solution. Uisce Eireann will be carrying out analysis workshops in the coming months on the provision of storage. This storage will need to be provided in a location that will ensure the long term sustainability of the Lismore Public Water Supply.  Providing a robust, resilient, and safe water supply to the local community of Lismore remains a top priority for Uisce Éireann, but it will require a significant capital investment, including land acquisition, planning, and procurement, which will take time.

Lismore is included in the Supply Demand Balance Ground Water Programme and is part of the National Water Resource Plan. The preferred approach for the Lismore water supply is a new groundwater source, a new water treatment plant, and a new treated water storage reservoir on a single site. Uisce Éireann has conducted an initial hydrogeology review of the area and is conducting further reviews and trials this year.

The National Water Resource Plan preferred approach for the Lismore water supply is a new groundwater source to meet the projected demand. Uisce Éireann has conducted an initial hydrogeology review of the area under the Supply Demand Balance Groundwater Programme and is conducting further investigations this year.

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit www.water.ie

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Uisce Éireann crews working to restore water in Dungarvan and surrounding areas

Uisce Éireann is aware that customers in Dungarvan and the surrounding areas have experienced supply interruptions as a result of a burst to a large water main yesterday evening which depleted the reservoir.

Uisce Éireann crews detected the burst and supply was returned to most areas of the town last night.

Repairs are ongoing today and it is expected that supply will be restored to customers in Kilrush, Shandon Street and Stephen Street later this evening.

Uisce Éireann recommends that you allow 3-4 hours after the estimated restoration time for your supply to fully return and it may take longer for normal supply to be restored to customers on higher ground or at the end of the network.

Uisce Éireann’s Maura Phelan thanked customers for their patience while crews located the burst as quickly as possible.

“Our team on the ground will continue to carry out repairs today and will monitor the network closely. Uisce Éireann would like to thank our customers for their patience during this period of supply outage and we regret the inconvenience caused. Uisce Éireann would also like to acknowledge the efforts of our team on the ground who worked hard to carry out the repair as quickly as possible.”

Customers may experience discolouration to their supply as a result of the repairs. In the event of discolouration, running the tap for several minutes will usually restore water to a clear colour. For more information, please customers can visit www.water.ie/water-supply/supply-issues/discoloured-water/.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie.

Lifting of Boil Water Notice previously issued by Waterford City & County Council, and Uisce Éireann

EAST WATERFORD WATER SUPPLY SCHEME

 Uisce Éireann and Waterford City & County Council wishes to notify consumers that following the cessation of industrial action and confirmation that the water quality on this supply is satisfactory, the boil water notice which has been in place is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive.

All consumers on the East Waterford Water Supply Scheme can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

The Uisce Éireann Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to the lifting of this notice. Further information is available on our website at www.water.ie.

Boil Water Notice for Villierstown lifted with immediate effect

Uisce Éireann and Waterford City and County Council wish to notify customers supplied by Villierstown Public Water Supply that following remedial works and satisfactory sampling results, the Boil Water Notice is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive (HSE).

All consumers on the Villierstown Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

The Boil Water Notice was issued on 6 March to protect the health of approximately 310 customers, following increased turbidity which had impacted the treatment processes at the plant.

Drinking water experts from Uisce Éireann and Waterford City and County Council worked hard to lift the notice for impacted customers as quickly and as safely as possible.

The supply is served by a well (borehole) which can be very complex to troubleshoot due various factors such as geology, weather conditions and other local factors impacting it. Following satisfactory water samples confirming that the drinking water was once again compliant with EU drinking water regulations, the Boil Water Notice was removed.

Irish Water’s Ronan Walsh acknowledged the impact of the notice on the community, adding: “Uisce Éireann regrets the inconvenience that the Boil Water Notice had on the community of Villierstown. I would like to thank them for their patience and support while our drinking water experts worked tirelessly with our colleagues in Waterford City and County Council to lift the Boil Water Notice as quickly as it was safe to do so. I would also like to thank the local councillors and the media for their assistance in sharing the information during the period of this boil water notice.

Ronan added: “I am delighted that the works were successful and that we were able to lift the notice for customers ahead of the Easter Weekend. On behalf of Uisce Éireann, I’d like to take this opportunity to wish all our customers a safe and happy Easter.”

The Uisce Éireann Customer Contact Centre, open 24/7 on freephone 1800 278 278, is available to answer queries in relation to the lifting of this notice. Further information is available on www.water.ie.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

ENDS

Boil Water Notice on Fews Public Water Supply lifted with immediate effect

Irish Water, working in partnership with Waterford City and County Council, wishes to advise that the Boil Water notice that was issued on the Fews Public Water Supply on 28 October is now lifted with immediate effect. The notice has been lifted following the completion of remedial measures and the receipt of satisfactory monitoring results. This decision follows consultation undertaken with the Health Service Executive.

Ronan Walsh, Irish Water said: “All consumers on the Fews Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

“Irish Water and the Local Authority/Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply.”

The Irish Water Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to this water notice. Further information is available on www.water.ie.

Irish Water and Waterford City and County Council acknowledge the patience, cooperation and assistance of the general public during the period of the boil water notice and greatly regrets any inconvenience caused to householders and the business community.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

ENDS

For media queries please contact press@water.ie

Déise customers can quickly access real-time information about their water supply with new location feature on Irish Water website

Déise customers can quickly access real-time information about their water supply with new location feature on Irish Water website

Customers can now avail of quick access to relevant information on their water supply, based on where they live, thanks to the rollout of a newly designed Irish Water website. The changes will allow people around the country to immediately see what works and projects are ongoing in their locality by setting their location at www.water.ie.

This is already proving helpful for customers experiencing issues such as water outages. A quick look at the Irish Water website immediately tells them what the issue is, the areas affected and when it will be rectified. With over 900,000 users on the site ever year, this revamp will ensure water.ie continues to provide an essential public service.

Designed to work on your mobile phone or any other device, the state-of-the-art website lets you set your location with updates and news relevant to your locality served upfront on the homepage. It also enables Irish Water to deliver important public health messages and reassurance to the public that we are working every day to provide a clean and safe supply of drinking water for our customers while returning wastewater safely to the environment.

Head of Customer Operations with Irish Water Yvonne Harris explains how this dynamic, new-look website will better serve customers: “We have upgraded our website so it is more user-friendly. We talked to our customers, we listened to their feedback and made changes to better improve the user experience for all.

“We are now keeping our customers informed, in real time, about any issues that may be impacting their water supply as well as updates on significant projects, leakage works and water quality.

“This new-look version of water.ie takes the effort out of the search for information by giving customers important, relevant, location-based information on the homepage. With one click to set your location or the option to choose a locality, visitors to the site can immediately view key information for their chosen geographical area.

“Now, instead of Donegal residents seeing news for Dublin, or Cork residents seeing information on outages in Offaly, they see local news, supply updates, and information on water quality and projects. And it’s one click to turn it off and return to a national view. In addition, a mobile-first design caters to the vast majority of visitors who use mobiles to access water.ie.”

Yvonne continued: “From research and data analysis, Irish Water’s Communications and Customer teams have a better understanding of what our customers want. The previous site structure meant customers had to undertake separate journeys to check for an outage or find relevant information on water quality or local news stories, making it a laborious process. The team wanted to give our customers the option to get a full picture of what was happening in their locality, all in one place.”

Since its launch in 2013, water.ie has grown and evolved into a key communication channel for Irish Water. Today it is a nationally prominent large-scale, high-traffic, dynamic website visited by over 900,000 users annually. These visitors use the website to find information that is important to them across a wide range of topics.

Irish Water is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website www.water.ie, Twitter channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Water outages in Dunmore East and parts of city

Irish Water and Waterford City and County Council carrying out repair works in Killea, Dunmore East and parts of the city to restore supply following unplanned outages.

Irish Water, working in partnership with Waterford City and County Council, wishes to advise customers in the following areas that a burst watermain will have an impact on their water supply today;

Killea, Dunmore East, Larchville Kilcohan, Ballybeg, Lismore Park and Uruline Court.

A crew is carrying out repair works as quickly and safely as possible and supply should be restore to Killea and Dunmore East by this afternoon with supply returning around lunchtime for the other areas impacted.

Irish Water understands the inconvenience to customers when their water supply is affected and we would like to thank the public for their patience and cooperation while this unplanned outage is attended to.

Irish Water’s customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of the Irish Water website.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

ENDS
For media queries, contact roheadhra@water.ie

Water Conservation in Tramore, Dunmore East & Cheekpoint

01 November 2020: Irish Water and Waterford City and County Council are asking customers in the Tramore, Dunmore East & Cheekpoint areas to conserve water.
A burst watermain is impacting water supply to these areas. Irish Water and Waterford City and County Council are working to locate the burst and repair the watermain at this time and are appealing to those in the Tramore, Dunmore East & Cheekpoint areas to conserve water over the next 48 hours to ensure that water supply can be maintained to these areas.

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we work to repair the burst and restore normal supply to impacted customers.

Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Irish Water is working at this time, with our local authority partners, contractors and others to safeguard the health and well-being of staff and the public and to ensure the continuity of drinking water and wastewater services.

For further information please visit our website www.water.ie. Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries.
ENDS

For media queries please contact press@water.ie

Irish Water warns recent rainfall not sufficient as more schemes develop drought

June 23, 2020 –  Despite recent rainfall, Irish Water says that the number of schemes in drought around the country has increased from 35 to 37 and the ones in potential drought has grown from 52 to 59 since the start of the Water Conservation Order on 8 June. The need for the Water Conservation Order was due to the exceptionally dry spring, the driest for 70 years in some parts of the country according to Met Éireann.

Irish Water Lead Brian O’Leary says, “Unfortunately short periods of rainfall, such as those we have experienced last week, are not sufficient to return raw water sources to normal levels. A minimum accumulation of 100mm rainfall and a return to normal precipitation levels thereafter would be needed to offset the impact of the unseasonal lack of rainfall since March. We are keeping the situation under continuous review and are liaising closely with other key agencies such as Met Éireann, the OPW, the EPA, amongst others and if the situation improves we will consider lifting the Water Conservation Order. However any change is unlikely in the short term.

“In Waterford, the Ballymacarbery Water Supply Scheme and the Fews Water Supply Scheme, near Kilmacthomas are in potential drought.”

Irish Water would like to thank the public for their cooperation and the efforts they have made to conserve water in their homes and gardens over the last week and to appeal to them to continue supporting us in safeguarding water for essential uses.

ENDS

For media queries, please contact aibuckley@water.ie  

Editors notes

Since the Water Conservation Order came into effect, demand in the Greater Dublin Area has dropped to an average of 560 million litres per day from a high of 615 Million litres on the Saturday of the June Bank Holiday weekend. It is worth noting that the weather has been cooler with some rain since the beginning of the Order and Irish Water typically sees higher demand on dry, sunny days.

Irish Water issues National Water Conservation Order

Irish Water issues National Water Conservation Order in a bid to safeguard supply for essential purposes

Water levels in Bohernabreena Reservoir, Co Dublin on 5 June.  The water has already dropped to the level it was in July 2018 when the last Water Conservation Order was introduced.

Irish Water has confirmed that a National Water Conservation Order commonly referred to as a hosepipe ban will be in place from Tuesday 9 June until Tuesday 21 July. Four weeks ago, Irish Water urged the public to choose handwashing over power washing as domestic water usage increased as people stayed at home in response to the Covid-19 crisis. Now, the increased domestic demand and increase in commercial demand as businesses are reopening is being exacerbated by warm weather and the widespread emergence of drought conditions. 

The Water Conservation Order has been issued in a bid to safeguard water supplies for essential purposes. Advertisements will appear in the national papers today (Monday 8 June) in line with statutory requirements outlining the prohibition of the use of garden hoses and other non-essential uses of water.

Met Eireann has confirmed that May 2020 was the driest since 1850. Their data shows that temperatures were above average in nearly all areas and rainfall totals in every county were below average for the season, with the Greater Dublin Area, Westmeath, Sligo and Tipperary experiencing their driest spring on record.   Since March, Irish Water has been carefully monitoring all of its raw water sources, that is the water from lakes, rivers, springs and ground sources that feed our water treatment plants. Of Irish Water’s 900 drinking water schemes, 27 currently are in drought and 50 are at risk of going into drought.  The weather forecast is for a continuation of drier than normal conditions which will further exacerbate the situation.

Irish Water’s data shows dramatic spikes of water usage on very sunny days. During the June Bank holiday, the exceptionally warm saw an equivalent daily increase of water usage for an additional 200,000 people being used in the Greater Dublin Area. This increase in demand was replicated across the country. Given the current pressures on the water sources, this level of demand cannot be accommodated in the coming weeks.

The amount of rainfall needed to replenish supplies varies around the country and is site specific however Irish Water estimate that a minimum accumulation of 100mm rainfall spread over a number of weeks would be required and normal rainfall levels after that before the threat to water sources would pass.

The Conservation Order prohibits the use of garden hosepipes and other non-essential uses of water by domestic users and commercial premises for non-commercial activities for example watering gardens attached to a business premises. The Water Conservation Order (hosepipe ban) will be in place until midnight on Tuesday 21 July.

Niall Gleeson, Managing Director of Irish Water, says: “Irish Water’s top priority during the current dry period is to protect our water supply for use in homes and businesses and for essential sanitation during the Covid-19 crisis. As demand continues to outstrip supply and the dry weather looks set to continue, Irish Water has taken the extra step of implementing a Water Conservation Order.

 “It is very clear from Irish Water’s data that that warm weather creates a surge in demand of water. Such weather brings people into their gardens and makes the use of hoses more likely. Similarly with children confined to home, it can be tempting to use paddling pools etc., however, using a hosepipe for one hour is the equivalent of the daily water usage of an average family and this is evidently a non-essential use of water.”

 ”Irish Water will continue to analyse water consumption levels nationally while the National Water Conservation Order is in place. It is essential that our water supply is protected if we are to avoid restrictions and outages over the coming weeks and months.”

 “During this time we are supporting and advising our commercial large water users on their conservation efforts and we are grateful for all of the measures they have taken so far. We are also working with our Local Authority partners and others to ramp up leak detection and repair, particularly in water stressed areas.”

“There are lots of helpful tips for conserving water on [%20%20]water.ie but the key messages are to leave the hose and the pressure washer in the shed; don’t use paddling pools; reuse household water for the garden; and take shorter showers. Safeguarding the supply of water is essential at this time when handwashing and hygiene is of critical importance. We are calling on everyone to play their part.”

Ends

 For media queries please contact press@water.ie / 087 145 8896

 Note to Editors

Water Conservation Order

The prohibited uses are as follows:

Use of water drawn through a hosepipe or similar apparatus for the purpose of –

  1. watering a garden
  2. cleaning a private motor-vehicle using a domestic hosepipe
  3. cleaning a private leisure boat
  4. filling or maintaining a domestic swimming or paddling pool (except when using hand held containers filled directly from a tap)
  5. filling or maintaining a domestic pond (excluding fish ponds)
  6. filling or maintaining an ornamental fountain (with the exception of such use for commercial purposes)
  7. filling or replenishing an artificial pond, lake or similar application.

This prohibition will apply from 00:01am Tuesday 9 June until 00:00am Tuesday 21 July

Water Conservation Order ‘increasingly likely’ as demand soars

Water Conservation Order ‘increasingly likely’ as demand for water in Waterford soars and drought conditions prevail

Tuesday June 2 2020: Irish Water has confirmed that it is ‘increasingly likely’ that a Water Conservation Order, more commonly known as a hosepipe ban will have to be put in place following increased demand on water and deteriorating drought conditions. This comes during the ongoing Covid-19 crisis, when handwashing and hygiene remain critically important.

Two weeks ago, Irish Water, urged the public to choose handwashing over power washing as domestic water usage increased by an average of 20% as more people were staying at home in response to the Covid-19 crisis. Advertisements are currently running on radio and social media advising the public on tips to save water in the garden and in the home.

Now the increased domestic demand and increase in commercial demand as businesses are reopening is being exacerbated by warm weather and the widespread emergence of drought conditions.

Since March Irish Water has been carefully monitoring all of its raw water sources, that is the water from lakes, rivers, springs and ground sources that feed our water treatment plants. Of Irish Water’s 900 drinking water schemes, 16 currently are in drought and 38 are at risk of going into drought. The weather forecast is for continued dry conditions which will exacerbate the situation and Irish Water’s data shows spikes of water usage on very sunny days.

To instigate a Water Conservation Order strict criteria must be met under the Water Services Act 2007. Irish Water needs to be able to demonstrate that ‘a serious deficiency of water available for distribution exists or is likely to exist’.

Irish Water is currently gathering this data and if the current trend continues the likelihood is that a hosepipe ban will have to be imposed. Regardless of the outcome of this process and irrespective of whether a formal Water Conservation Order is in place or not Irish Water is again appealing to all customers to conserve water for essential use.

Speaking about the developing situation, Irish Water Operations Lead Brian O’Leary said,

“We are appealing to the public in Waterford to redouble their efforts in conserving water in the home and in the garden.  With so many people staying at home during the Covid-19 crisis, domestic demand for water increased by 20% at a time when our water treatment plants were working at maximum capacity.

“The decrease in the commercial use of water could not off-set the increase in domestic demand. Some of our highest water users include hospitals, food and pharmaceutical manufacturing and data centres, all of which used the same amount of water as normal during the Covid-19 crisis.

“The prolonged dry weather has exacerbated the demand on water. A drought means that the water sources like rivers, lakes, springs and ground water that supply the treatment plants are struggling, so at a time when all of the water we produce is being used, the amount we can produce is under threat in several areas around the country.

“Imposing a Water Conservation Order is not a measure that Irish Water wants to take but it is increasingly likely that we will have to do so. It is essential that our water supply is protected if we are to avoid restrictions and outages over the coming weeks and months.

“There are lots of helpful tips for conserving water on water.ie but the key things are to leave the hose and the pressure washer in the shed; don’t use paddling pools; reuse household water for the garden; and take shorter showers. Safeguarding the supply of water is essential at this time when handwashing and hygiene is of critical importance. We are calling on everyone to play their part.”

On Saturday, it was warm and sunny in the Greater Dublin Area and Irish Water data shows that the demand on water exceeded all previous levels. The equivalent of water supply for an extra 200,000 people was used in one day in this area alone. However this is not just a Dublin issue, the levels of demand being experienced nationally cannot be accommodated and run the risk of households not having an adequate supply of water for essential hand washing hygiene.

ENDS

For media queries, please contact Richard O’hEadhra on 0863114069 or roheadhra@water.ie

Notes to editor:

  • Irish Water data indicates that water usage increases during warm weather spells. Average usage in the Greater Dublin Area is around 580 million litres. On Saturday 29 May the usage in the Greater Dublin Area reached 607 million litres. This increase is the equivalent of the daily usage of around 200,000 people
  • Working in partnership with Local Authorities and contractors, targeted leakage detection and repairs are happening all across the country with a special focus on those areas where water services are under stress.

There were 37 dry periods in Ireland between Wednesday 18 March 2020 and yesterday. Of these 27 were dry spells at 22 stations, eight were absolute droughts at and there were partial droughts at two stations. https://www.met.ie/climatological-droughts-and-dry-spells-2020-3

Water Customers in Ballylaneen, Kill and Bonmahon areas to conserve water

Irish Water and Waterford City and County Council ask Customers in the Ballylaneen, Kill and Bonmahon areas to conserve water

29 May 2020: Irish Water and Waterford City and County Council are asking customers in the Kill, Ballylaneen, Bunmahon, Ballyvadden, Kildwan, Ballinasissla, Annestown and Kilmurrin areas to be mindful of how they use water at this time.

A technical issue at the water treatment plant supplying the Ballylaneen, Kill and Bonmahon Water Supply Scheme has resulted in reduced treated water production. The level of water available in the reservoir is very low as a result. Irish Water is working in partnership with Waterford City and County Council to address the technical issue and appealing to the public to conserve water where possible as we do so, to ensure that water supply can be maintained to these areas.

It is important to continue to follow the HSE guidance on hand washing at this time and while hand-washing remains a priority, simple water conservation efforts can have a big impact on reducing demand on the supply.

Use a rose head watering can in the garden and a bucket and sponge to wash your car. A hose uses more water in one hour than the average family uses in a day.

We are also reminding people with responsibility for properties that are currently unoccupied to check for leaks and turn off water where it is not required. There are lots more tips on how to conserve water in your home on our website at https://www.water.ie/conservation/

Irish Water is working at this time, with our local authority partners, contractors and others to safeguard the health and well-being of staff and the public and to ensure the continuity of drinking water and wastewater services.

Irish Water and Waterford City and County Council is appealing to the public to conserve water where possible at this time, to ensure that water supply can be maintained to all of those on the Ballylaneen, Kill and Bonmahon Water Supply Scheme.

For further information please visit our website www.water.ie. The Irish Water customer care helpline is open 24/7 and customers can call us on 1850 278 278 and contact us on Twitter @IWCare

ENDS

For media queries please contact Aisling Buckley, Regional Information Specialist on 087 951 2636 or aibuckley@water.ie

Customers in the Ballylaneen, Kill and Bonmahon areas asked to conserve water

Irish Water and Waterford City and County Council are asking customers in the Kill, Ballylaneen, Bunmahon, Ballyvadden, Kildwan, Ballinasissla, Annestown and Kilmurrin areas to be mindful of how they use water at this time.

A technical issue occurred at the water treatment plant supplying the Ballylaneen, Kill and Bonmahon Water Supply Scheme over the weekend. This resulted in reduced treated water production and the level available in the reservoir is very low as a result. Irish Water and Waterford City and County Council are appealing to the public to conserve water in particular over the next couple of days, to ensure that water supply can be maintained to these areas.

It is important to continue to follow the HSE guidance on hand washing at this time and while handwashing remains a priority, simple water conservation efforts can have a big impact on reducing demand on the supply.

Turning off the tap while brushing your teeth and shaving can save up to 6 litres of water per minute. Taking a shower instead of a bath, or using a watering can rather than a hose when gardening can also make a big difference in water use.

We are also reminding people with responsibility for properties that are currently unoccupied to check for leaks and turn off water where it is not required. There are lots more tips on how to conserve water in your home on our website at https://www.water.ie/conservation/

Irish Water is working at this time with our local authority partners, contractors and others to safeguard the health and well-being of staff and the public and to ensure the continuity of drinking water and wastewater services.

Irish Water and Waterford City and County Council is appealing to the public to continue to conserve water at this time, to ensure that supply can be maintained to all of those on the Ballylaneen, Kill and Bonmahon Water Supply Scheme.

For further information please visit our website www.water.ie
The Irish Water customer care helpline is open 24/7 and customers can call us on 1850 278 278 and contact us on Twitter @IWCare

ENDS

For media queries please contact Aisling Buckley, Regional Information Specialist on 087 951 2636 or aibuckley@water.ie

Boil Water Notices lifted for eight supplies in Waterford

All water supplies in Waterford now restored following Storm Emma but public reminded to remain vigilant in their use of water.

9th March 2018: Irish Water and Waterford City and County Council are please to confirm that Boil Water Notices issued for the eight public water supplies in the county have now been lifted following consultation with the HSE.

The Boil Water Notices were put in place as a precautionary measure after Storm Emma on the following schemes:

  • Ballyknock
  • Ballyguiry
  • Carrigeen
  • Comeragh (Briska Lower)
  • Grallagh
  • Tinalyra/Kilcooney
  • Knockalisheen
  • Melleray

Customers supplied by these schemes can now resume normal use of the water for drinking and food preparation.

All customers who were impacted by water outages in Waterford should now have their supply restored to normal. We are however continuing our work to fix leaks throughout the network and this may lead to some intermittent localised outages as leaks are found and repaired.

We would remind the public to remain vigilant in their use of water and to take action to fix leaks on their own properties and report any leaks they see in the public network to Irish Water by contacting 1850 278 278.

Irish Water and Waterford City and County Council would like to thank all affected customers for their patience while we worked to resolve all the issues resulting from the freezing conditions last week.