Irish Water

Uisce Éireann crews are working to repair a major burst that occurred overnight in Tramore and restore water to customers affected. Customers in Tramore, Butlerstown and surrounding areas may experience reduced pressure or outages while repairs are underway.

Maura Phelan, Water Operations Manager for Waterford, has assured customers that every effort is being made to restore a full water supply as quickly and safely as possible. “This is a challenging repair due to the size and location of the burst. We are also reconfiguring the network where possible to reduce the number of customers affected. We understand how disruptive unplanned outages can be, and we thank customers for their patience and support while repairs are underway. We estimate repairs will be completed later this evening.”

Following repair works, it typically takes three to four hours for normal supply to return to all customers as the network refills, particularly for those on higher ground or at the end of the network.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, and through our customer care helpline which is open 24/7 on 1800 278 278.

For further updates, please see the water supply and services section of our website and use reference number WAT00105046

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.

Uisce Éireann is continuing its work to upgrade the wastewater network in Lismore. During recent works, additional areas of the wastewater network were identified that require further attention. To address these, a follow-on phase of work will begin this week and continue until the end of September.

As part of these works, several storm gulleys will be connected into the new storm sewer, two manholes will be replaced, and approximately 205 metres of new storm sewer will be installed.

The works will take place from the entrance of the hotel carpark down to the water fountain feature.

David Shalloo, Portfolio Manager with Uisce Éireann said: “These additional works are a necessary step in strengthening the wastewater network in Lismore and ensuring its long-term reliability. We’re committed to delivering these upgrades as efficiently as possible while minimising disruption for the local community. We appreciate everyone’s continued patience and cooperation as we carry out this important phase of work.”

To facilitate the safe and efficient delivery of these works, traffic management will be in place in the form of a stop/go system, and emergency access will be maintained at all times.

Upon completion, Waterford County Council will carry out reinstatement works on the affected section of the N72 road.

The works will be carried out on behalf of Uisce Éireann by Shareridge.

Uisce Éireann wishes to notify customers supplied by Poulavonogue Public Water Supply following satisfactory sampling results, the Boil Water Notice is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive (HSE).

All consumers on the Poulavonogue Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

Please note that there are two Poulavonogue supplies in the Clonmel area. This notice relates to the small scheme historically managed by Waterford County Council.

The Boil Water Notice was issued on 15 April to protect the health of customers.

Drinking water experts from Uisce Éireann worked hard to lift the notice for impacted customers as quickly and as safely as possible.

Uisce Éireann’s Maura Phelan, acknowledged the impact of the notice on the community, adding: “Uisce Éireann regrets the inconvenience that the Boil Water Notice had on the community. I would like to thank them for their patience and support while our drinking water experts worked to lift the Boil Water Notice as quickly as it was safe to do so. I would also like to thank the local councillors and the media for their assistance in sharing the information during the period of this boil water notice.”

Uisce Éireann and the Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply.

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit www.water.ie

Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section of www.water.ie

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.

Uisce Éireann crews are working to restore normal water supply to homes and businesses in Ballybeg following a significant burst to a trunk main.

Customers in Ballybeg, and surrounding areas may be impacted by water supply disruptions.

Expert water service crews are on site, carrying out the required repair works. Every effort is being made to complete this work as quickly as possible. Repairs are expected to be complete later today. Updates will be provided as repairs progress.

Maura Phelan, Uisce Éireann Water Operations Manager thanked affected customers for their cooperation while these repair works are being carried out.

“We understand how disruptive unplanned outages are and we regret the inconvenience caused. We would like to thank impacted customers for their patience while we work to restore the water supply as quickly as possible.”

After an interruption to supply, normal water supply can take several hours to return to all customers.

Vulnerable customers registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7. We encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, Facebook and LinkedIn, and our customer care helpline, which is open 24/7 at 1800 278 278.

Uisce Éireann has a free text service providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at water.ie

Please take note of the following reference number and enter it into the search bar should you wish to return for an update: WAT00092654.

Following consultation with the Health Service Executive (HSE), Uisce Éireann has issued a Boil Water Notice to protect the health of approximately 84 customers supplied by the Poulnagunogue (Poulavonogue) Public Water Supply.

This notice is being issued due to elevated turbidity, which has affected treatment at the water treatment plant.

Please note that there are two Poulavanogue supplies in the Clonmel area. This notice relates to the small scheme historically managed by Waterford County Council.

Customers can check if their property is included by visiting the water quality section and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278.

A map of the area is below and available to view on the supply and service section.

All consumers affected by this notice must boil their water before drinking.  

Uisce Éireann’s Maura Phelan acknowledged the impact this notice will have on the community, and assured customers that we are working to safely lift this notice in the shortest possible timeframe.

“We regret any inconvenience caused to impacted customers. The notice has been put in place to protect the health of customers on the Waterford Poulavanogue Public Water Supply. Public health is our number one priority, and we would like to assure customers that we are working to lift the notice as quickly and as safely as possible.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) is consulted, and Boil Water Notices are issued to protect public health. In all instances, immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it is safe to do so, in agreement with the HSE.

Vulnerable customers registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:
•    Drinking;
•    Drinks made with water;
•    Preparation of salads and similar foods, which are not cooked prior to eating;
•    Brushing of teeth;
•    Making of ice – discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:
•    Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
•    Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
•    Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
•    Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
•    Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, except for natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula, it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. A ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.

Friday, 11 April 2025: Uisce Éireann is upgrading the underground wastewater infrastructure at Lismore to provide a more reliable network and prevent sewer flooding. The work includes carrying out necessary upgrades to the existing wastewater network and construction of a new surface water outfall pipe. When complete, the upgrades will alleviate sewage spillages during periods of heavy rainfall onto the N72 and at a problematic manhole on the St. Declan’s walkway route.

The works are being carried out as part of Uisce Éireann’s Wastewater Below Ground Programme and are expected to be completed by the end of May 2025.

Commenting on the Project, Ger Mullally, Project Manager at Uisce Éireann, said, “This key project will help support Lismore’s future development. It will benefit the environment and deliver a reliable, sustainable, high-quality service to the people of Lismore and those visiting the town. We would like to thank the community in advance for their cooperation and patience while we complete these necessary upgrades.”

Sections of work will take place along the N72, commencing at the St Declan’s Walkway, Lismore to Aglish (Lady Louisa Walk) entrance from the N72. The entrance to the walkway will be closed with no access from Friday, 18 April, and will reopen on Monday, 12 May. Walkers will need to enter/exit at Roundhill.

Work will also be carried out opposite the Lismore House Hotel, Lismore Gardens carpark, and Ferry Lane Junction. To facilitate the safe delivery of these works, a traffic management plan, in the form of a stop/go system, will be in place. Local and emergency access will always be maintained.

Shareridge will be carrying out the works on behalf of Uisce Éireann.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7. We encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, Facebook and LinkedIn, and our customer care helpline, which is open 24/7 at 1800 278 278.

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit www.water.ie

Uisce Éireann continues to make progress in addressing water supply challenges for the town of Lismore. The community have been updated on plans to build a new reservoir as well as progress in reducing leakage across the town. This is all part of Uisce Éireann’s long-term plans to address challenges and ensure a more reliable and resilient water supply for Lismore homes and businesses.

Jim Fitzgerald, Regional Operations Senior Manager for Water at Uisce Éireann, explained, “We will be building a new reservoir which will provide backup water storage to the town. Additional land is required to build a new treated water storage reservoir, which we are progressing. Specialised leakage crews have been dispatched to Lismore to support local crews and intensify efforts to find and fix leaks. Reducing leakage and fixing issues identified in the pipe network will benefit everyone through increased water pressure. Steady progress has been made to fix leaks, with the rate already decreased from 46% to 32% since January. 15 leaks have been identified on the public network and repaired. There have also been 17 leaks identified on private properties where we have been engaging directly with landowners to ensure repairs are completed. Further investigation works are scheduled in the coming weeks.”.

Uisce Éireann welcomed the opportunity to meet with the local community and stakeholders in Lismore this week at a briefing chaired by Minister for State at the Department of Housing and Local Government and Heritage, John Cummins. It was a valuable opportunity to discuss the challenges and reaffirm our commitment to investing in the upgrade of water infrastructure, ensuring a more reliable water supply for the community.

Jim Fitzgerald, who met with the local community, continued, “We accept that operational issues at the water treatment plant and challenges on the network have caused ongoing disruption for the local community. Providing a robust, resilient, and safe water supply to the local community of Lismore remains a top priority for Uisce Éireann. We ask for continued patience and support while resolving the issues”.

Uisce Éireann remains committed to keeping the local community and stakeholders informed as a programme of work continues.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment.